Customer Service

CUSTOMER SERVICE

PCS understands that your readers are the core of your business and their satisfaction is a requirement for a successful magazine. Our highly trained customer service professionals have tremendous experience in providing your customers with a satisfactory and fulfilling resolution to their issues. We believe that your best customer is your current customer and we do everything in our power to make certain we help you keep your customers.

Some of our customer service features include:

  • State of the art in-bound 800 number services.
  • Hours of operation are 6am through 5pm PST time Monday through Friday.
  • Fully trained and responsive customer service representatives with continuous monitoring by your Account Manager.
  • Telephone representatives are able to gather qualification and demographic information, up-sell renewals, and cross-sell other related publications, merchandise or services.
  • Detailed reports on customer service activity and transactions customized for each client.
  • Magazines for replacement copies are located at the operator's workstation and are processed and in the mail within 48 hours.
  • Telephone operators have real time access to the file and can perform any transaction required for a subscriber.

STRATEGIC VISION

We provide a customized level of service that is designed to partner with our clients to meet their specific goals and objectives.
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INNOVATIVE & FLEXIBLE

We provide our clients with state-of-the-art technologies combined with proactive account management service.
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ACCOUNT MANAGEMENT

We provide our clients with experienced, forward thinking people to develop lasting relationships with each account.
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