OPERATIONS & TEAM PROCESSINGTeam processing is the core strength of our operational systems. Utilizing a team approach, rather than assembly line function, specific processing provides several unique advantages to both our clients and our employees. Our collective experience gained over the years with multiple fulfillment organizations allowed us to witness the strengths and weaknesses of a variety of processing systems. Our team approach maximizes the strengths and minimizes the weaknesses.
The benefits to our publishers are clear. Your team acts as an extension of your office. It functions much like an in-house fulfillment system does, except better. Some of the features and benefits include:
- Your policies and procedures are known by all team members. That creates faster processing, fewer subscriber customer service complaints, and an increased understanding of your business.
- This creates continuity of operations, which is vital for consistent effectiveness.
- Problems are identified quickly, and corrective action is implemented in real time across all processing systems. There is no passing the buck from one department to the next, as the team is collectively responsible for their clients.